Shipping policy

Welcome to Millie’s Moss! We specialise in the distribution of high-quality, freshly made Sea Moss products. This policy outlines our shipping and delivery procedures, so please review it carefully. 📝

1️⃣ Delivery Process

Our delivery process includes a handling or production time, in addition to the transit time. Delivery Time = Handling time + Transit time.

2️⃣ Delivery Timeframes

Our standard delivery times for domestic orders within the UK are estimated at 2-4 business days 🚚, and our express delivery option aims for a 1-3 business day delivery. For orders in Ireland, the estimated delivery time is 3-5 business days. International delivery times can vary based on the destination country and local customs processing. 🌎

3️⃣ Handling Time

All the products undergo a production process, so there will be a handling time of 1 – 2 business days from Monday to Friday. 🕑

4️⃣ Shipping Providers

We primarily use Royal Mail for our deliveries. However, we reserve the right to use other courier services as required to ensure efficient delivery. 📬

5️⃣ Shipping Rates

Shipping rates for standard delivery within the UK is free. Express delivery within the UK costs £5.99. Delivery to Ireland costs £8.00. Rates for other destinations will be shown at the time of checkout. 💷

6️⃣ Incorrect or Incomplete Addresses

Due to the perishable nature of our products, it's vital that we receive the correct shipping address. If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer can either choose to have the order resent or refunded, minus a re-delivery fee of £4.99. This fee also applies to orders that are returned due to the recipient not being available for delivery. 📍

7️⃣ Packaging

Our Sea Moss products are securely packaged to maintain their freshness during transit. We use eco-friendly packaging materials wherever possible. 🌱

8️⃣ International Shipping

We offer international shipping to a select number of countries. Please be aware that additional customs duties and taxes may apply, depending on the destination country. These charges are the responsibility of the customer. 🌍

9️⃣ Tracking

Once your order has been dispatched, we will provide a tracking number via email. Please allow up to 24 hours for the tracking information to become available. 🕵️‍♀️

🔟 Disclaimer

As our products are freshly made to order and contain NO preservatives, it is crucial that the items are received within the FIRST attempted delivery. After the FIRST delivery attempt has been made by the courier, we take no responsibility for the condition of the item received and would be unable to provide a full refund or replacement. If any items are returned to our facility that have been deemed undeliverable or local duties have not been paid, we will not offer a refund nor replacement item. ⚠️

Last updated: 23rd May 2023