Privacy policy
Introduction
This Privacy Policy describes how milliesmoss.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Contact Us 📞
If you have additional questions, need more information about our privacy practices, or would like to make a complaint after reviewing this policy, please contact us by e-mail at support@milliesmoss.com or by mail using the details provided below:
620 Western Avenue
London
W3 0TE
United Kingdom
Contact Number: +44 208 133 1316
Contact Email: support@milliesmoss.com
Collecting Personal Information 👥
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”.
Device information 🖥️
- Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
- Disclosure for a business purpose: shared with our processor Shopify.
- Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Order information 🛍️
- Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with our processor Shopify.
- Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Customer support information 📞
- Purpose of collection: to provide customer support.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with our customer support vendor.
- Personal Information collected: Depending on the nature of your request or issue, this may include your name, email address, postal address, telephone number, and other relevant information needed to answer your query or address your issue.
Minors 🧒
The Site is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.
Sharing Personal Information 👥
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
Behavioural Advertising 📺
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
- We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Cookies and Tracking Technologies 🍪
We use the following cookies and tracking technologies on our site:
- "Essential" cookies: these are necessary for the Site to function and cannot be switched off.
- "Performance" cookies: these cookies allow us to analyze how the Site is used and to measure its performance.
- "Functional" cookies: these improve your experience on the Site by remembering your preferences.
- "Targeting/advertising" cookies: these cookies are used to show you relevant advertising on other websites.
Do Not Track 🔕
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your Rights 🛡️
You have the right to access Personal Information we hold about you and to ask that your Personal Information be corrected, updated, or deleted. If you would like to exercise this right, please contact us.
Data Security 🔒
We understand the importance of keeping your Personal Information secure. We use appropriate technology and procedures to protect your Personal Information against unauthorized access and disclosure. However, please acknowledge that no system can be completely secure and we cannot guarantee the absolute security of your Personal Information.
International Data Transfers 🌍
We may transfer, store, and process your information in countries other than the country you live in. However, we follow all relevant laws and regulations, including GDPR, when doing so.
Changes 🔄
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Complaints 🚨
If you wish to lodge a complaint about how we handle your personal information, you can contact us at support@milliesmoss.com. If you're not satisfied with our response, you can contact the Information Commissioner's Office (ICO) directly through their website at www.ico.org.uk.
Last Updated: 23rd May, 2023