Terms of service

1. Overview

This website is operated by Millie’s Moss. Throughout the Site, the terms “we”, “us”, and “our” refer to Millie’s Moss. By visiting our website or purchasing from us, you agree to be bound by these Terms of Service, together with any other policies or notices referenced on this Site.

These Terms apply to all users of the Site, including browsers, customers, merchants, vendors, and contributors of content. If you do not agree to these Terms, you should not access or use the Site.

Any new features, tools, or services added to the store will also be subject to these Terms. We reserve the right to update these Terms at any time by posting changes on this page. Your continued use of the Site after changes are posted constitutes your acceptance of those changes.

Our store is hosted on Shopify, which provides the e-commerce platform that enables us to sell our products and services to you.

2. Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you have given consent for any minor dependants to use this Site.

You may not use our products or services for any unlawful or unauthorised purpose, and you must not violate any applicable laws in your jurisdiction.

You must not transmit any viruses, worms, malware, or other code of a destructive nature. A breach of these Terms may result in the termination of your access to our services.

3. General Conditions

We reserve the right to refuse service to anyone, for any reason, at any time.

You understand that your content, excluding payment information, may be transferred unencrypted across various networks and may be adapted to meet technical requirements. Payment information is always encrypted during transmission.

You may not reproduce, duplicate, copy, sell, resell, or exploit any part of the Service, use of the Service, or access to the Site without our prior written permission.

Headings used in these Terms are for convenience only and do not affect interpretation.

4. Accuracy, Completeness and Timeliness of Information

We are not responsible if information available on this Site is not accurate, complete, or current. The content on this Site is provided for general information only and should not be relied upon as the sole basis for making decisions.

This Site may contain historical information, which is provided for reference only and may not be current. We reserve the right to modify Site content at any time, but we have no obligation to update any information.

5. Modifications to the Service and Prices

Prices for our products may change without notice.

We reserve the right to modify, suspend, or discontinue the Service, or any part of it, at any time without notice.

We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

6. Products or Services

Certain products or services may be available exclusively online through the Site. These products may have limited quantities and are subject to return or exchange only in accordance with our Refund Policy.

We make every effort to display product colours and images as accurately as possible, but we cannot guarantee that your device screen will display colours accurately.

We reserve the right, but are not obligated, to limit the sale of products or services to any person, region, or jurisdiction on a case-by-case basis. We may also limit quantities or discontinue products at any time.

We do not guarantee that the quality of any products, services, or information purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

7. Accuracy of Billing, Shipping and Account Information

We reserve the right to refuse or cancel any order. We may limit or cancel quantities purchased per person, per household, or per order, including orders using the same customer account, card, or billing/shipping address.

If we change or cancel an order, we may attempt to notify you using the email address, billing address, or telephone number provided at the time of purchase.

You agree to provide current, complete, and accurate purchase, billing, shipping, and account information for all orders placed with us, and to promptly update your account details where necessary.

Customers are responsible for providing a complete and accurate shipping address at checkout. Millie’s Moss cannot be held responsible for orders sent to an incorrect or incomplete address supplied by the customer, and refunds will not be issued in these circumstances.

For more information about returns and refunds, please review our Refund Policy.

8. Order Cancellation and Refusal

For one-time orders, you may request to cancel your order within 2 hours of placing it. Due to the immediate preparation and perishable nature of many of our products, we may be unable to accept cancellation requests after this 2-hour window has passed.

We reserve the right to refuse or cancel any order at our sole discretion. Reasons may include, but are not limited to, product availability, suspected fraud, errors in product descriptions, pricing, or other information on the Site.

If an order is refused or cancelled by us, we may attempt to notify you using the contact details provided at checkout.

9. Subscriptions

Some products may be available as recurring subscription orders. By purchasing a subscription, you agree that your selected payment method may be charged automatically at the billing interval selected at checkout until the subscription is cancelled.

Subscription prices, product availability, delivery frequency, and product details may change from time to time. Where required, we will provide notice of relevant changes in accordance with applicable laws and our store processes.

You are responsible for managing your subscription and cancelling before your next renewal date if you do not wish to receive future subscription orders.

For details on how to cancel a subscription, please review our Subscription Cancellation Policy.

10. Optional Tools

We may provide access to third-party tools that we do not monitor or control. These tools are provided “as is” and “as available” without warranties, representations, or conditions of any kind.

Your use of optional third-party tools is entirely at your own risk and discretion, and you should ensure that you understand the relevant third party’s terms before using them.

Any future services, features, or tools introduced on the Site will also be subject to these Terms.

11. Third-Party Links

Certain content, products, and services available through our Site may include materials from third parties. Third-party links may direct you to websites that are not affiliated with us.

We are not responsible for examining or evaluating the content or accuracy of third-party websites, and we do not accept liability for any third-party materials, websites, products, or services.

Any concerns, complaints, or questions regarding third-party products or services should be directed to the relevant third party.

12. User Comments, Feedback and Other Submissions

If you send us ideas, suggestions, proposals, reviews, feedback, or other materials, whether requested by us or not, you agree that we may use, edit, copy, publish, distribute, translate, and otherwise make use of them in any medium without restriction.

We are under no obligation to:

maintain any comments in confidence,
pay compensation for any comments, or
respond to any comments.

We may, but are not obliged to, monitor, edit, or remove content that we consider unlawful, offensive, defamatory, obscene, or otherwise objectionable, or that violates these Terms or any third party’s rights.

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, or other personal or proprietary rights, and will not contain unlawful, abusive, or malicious material.

13. Personal Information

Your submission of personal information through the Site is governed by our Privacy Policy.

14. Errors, Inaccuracies and Omissions

Occasionally there may be information on our Site or in the Service that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability.

We reserve the right to correct such errors, inaccuracies, or omissions, and to change or update information or cancel orders where any information is inaccurate, without prior notice, including after you have submitted your order.

15. Prohibited Uses

In addition to other restrictions set out in these Terms, you are prohibited from using the Site or its content:

for any unlawful purpose,
to solicit others to perform unlawful acts,
to violate any laws or regulations,
to infringe our intellectual property rights or those of others,
to harass, abuse, insult, defame, intimidate, or discriminate,
to submit false or misleading information,
to upload or transmit malicious code,
to collect or track the personal information of others,
to spam, phish, scrape, crawl, or otherwise misuse the Site,
for any obscene or immoral purpose, or
to interfere with or circumvent the security features of the Site or Service.

We reserve the right to terminate your use of the Service or Site for violating any prohibited use.

16. Disclaimer of Warranties and Limitation of Liability

We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results obtained from using the Service will be accurate or reliable.

You agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services provided through it are supplied “as is” and “as available”, except where expressly stated otherwise.

To the fullest extent permitted by law, Millie’s Moss and our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, and licensors shall not be liable for any loss, injury, claim, or damages of any kind arising from your use of the Service or products purchased through it.

17. Indemnification

You agree to indemnify, defend, and hold harmless Millie’s Moss and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, suppliers, and employees from any claim or demand, including reasonable legal fees, arising out of your breach of these Terms or your violation of any law or the rights of a third party.

18. Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall still be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms. This will not affect the validity and enforceability of the remaining provisions.

19. Termination

These Terms remain effective unless and until terminated by either you or us. You may terminate them at any time by ceasing to use our Site and services.

We may terminate or suspend your access to the Service at any time without notice if, in our judgment, you fail to comply with any provision of these Terms.

20. Entire Agreement

These Terms of Service, together with any policies or operating rules posted by us on this Site, constitute the entire agreement between you and us and govern your use of the Service, superseding any prior agreements, communications, or proposals.

21. Governing Law

These Terms of Service and any separate agreements under which we provide services shall be governed by and construed in accordance with the laws of the United Kingdom.

22. Changes to These Terms

You can review the most current version of these Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes.