Millie’s Moss - Cancellation Policy

  1. Cancellation by You: 📦 Due to the perishable nature of our products, we cannot accept cancellations after your order has been processed for shipment. If you wish to cancel your order, you must do so within 2 hours of purchase. Any cancellation requests after this period will not be accepted.
  2. Refunds: 💵 Refunds for cancelled orders within the stipulated time frame will be processed within 14 business days. The refund will be issued to your original payment method unless otherwise agreed upon.
  3. Changes to Order: ✏️ If you wish to make changes to your order, such as modifying the delivery address or quantity, you must do so within the 2-hour cancellation period. Once your order has been processed for shipment, no changes can be made.
  4. Incorrect or Damaged Orders: 💔 If you receive an incorrect or damaged order, please contact us immediately. We will work with you to correct the issue, which may involve replacing the product or issuing a refund, depending on the circumstances.
  5. Contact Information: 📞📩 Should you have any questions about our cancellation policy or need to cancel an order, you can contact us at:
    Phone: +4420 8133 1316

🔔 Please note: It is crucial that you provide us with the correct shipping address. We cannot be held responsible for any incorrect or incomplete addresses, and we will not issue refunds for orders sent to an incorrect address provided by the customer.

🚨 We reserve the right to refuse any order for any reason at our sole discretion. Such reasons may include, but are not limited to, product availability and errors in the description or price of the product.