Returns & order problems
Let’s put things right.
If something has gone wrong with your order, start here.
New delivery prices — draft reviewFresh gels
The current policy describes support for incorrect or damaged perishable items. Contact the team with the order number, a description and photographs. Do not consume an item that appears spoiled.
Other products
Product-page copy and the refund policy are not fully aligned on unopened returns and contact deadlines. Eligibility and the final contact window need approval before launch. Your statutory rights must be preserved.
A useful first message
Tell us your order number, which item is affected, when it arrived and what happened. Please do not send payment-card details. The support form below demonstrates the intended handoff; it does not send a message.